What should I do if I get “The code you entered is not recognized as a valid code, ”Error 5001 - Publisher contains no title with associated GUID or “Invalid Code”?

What should I do if I get “The code you entered is not recognized as a valid code, ”Error 5001 - Publisher contains no title with associated GUID" or “Invalid Code”?

1. Verify the 12-character UltraViolet redemption code you entered matches the code printed on the DVD or Blu-ray Disc

2. Make sure you are going the following URL when redeeming: https://video.flixster.com/redeem

If you continue to experience technical difficulties, please submit a support request by clicking here and attach a photo of your receipt and redemption insert.

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Topic Information
  • Topic #: 15025-782
  • Date Created: 12/05/2011
  • Last Modified Since: 04/24/2016
  • Viewed: 277351